Frequently Asked Questions | Daring Adult Wholesale

Everything you need to know about Daring Adult Wholesale!

 

Q: How do I contact you?

Contacting us is easy! You can reach our customer service team on 07 3203 0344 or email an enquiry to sales@daringadultwholesale.com.au

For more information, please see Contact Us


Q: What types of payment are accepted?

Daring Adult Wholesale accepts a range of payment options, including:  VISA, MasterCard, American Express, Direct Deposit, and Money Order.

Q: Are my financial details secured?

We take your online ordering security very seriously which is why for credit card payment we use SecurePay Payment Gateway as our online merchant facility. SecurePay is a subsidiary of Australia Post. Our shopping cart uses Secure Socket Layers (SSL) with 256-bit encryption for secure peace of mind online shopping. We do not receive or hold your credit card details which are received and processed by SecurePay.

Q: Are my details private and confidential?

Having been in the Adult Industry 29 years ourselves, your privacy is paramount to us. No information from our database will ever be passed or sold to a third party. We pack and dispatch all orders in our warehouse and do not use third-parties, and the whole process is kept to Daring Adult Wholesale.

For extra peace of mind, we do not retain your credit card details which are processed through secure payment gateway (SecurePay) using Secure Sockets Layer (SSL) certificates providing 256-bit encryption. All existing and previous staff as well as any contractors as necessary are signed to binding confidentiality agreements. All paperwork is shredded on site before leaving our businesses. This is our guarantee for your peace of mind.

Q: What appears on my statement?

We use the discretionary billing name "B-Shop Online" which will appear as “the sender” on your parcel . B-Shop Online is also the business which appears on Credit and Debit Card Statements.

Q: Are all items kept in stock?

Our computerised inventory system ensures 99% of the items in our catalogue are always in stock at all times. Those items which are “Out of Stock” are clearly indicated on the site.

On the rare occasion that we are unable to fulfill an order, we will contact you within 1 working day to seek your instructions. At your discretion you can choose to (a) cancel the order and received a full and immediate refund, (b) order a similar substitute “in stock” item (c) wait for the originally ordered to be received at our warehouse.

Q: What are the delivery charges?

We dispatch all orders through our logistics partner Australia Post by e-Parcel and e-Parcel Express. Logistics provided by Australia Post provide reliable, fast, trackable delivery for your customers. All orders are billed at the exact rate we were charged, with no extra fees.

For orders delivered to South-East Queensland we may use courier services, depending on the most affordable service.

 

Q: When will I receive my order?

Fast and reliable, we work fast to get you your order quicker!

Same Day Dispatch
All orders received before 12pm are shipped same day  

Please note: Only Monday - Friday (excluding Queensland Public Holidays), all other orders will be shipped on the next business day.

  • Orders delivered to South East Queensland are dispatched via Couriers Please.

  • Orders delivered outside South East Queensland are dispatched via Australia Post and will be delivered to Central Business Districts (CBD) the next day for any orders placed before 1pm the day prior. However, please allow a maximum of 48hrs.

  • Orders outside the CBD allow a maximum of four (4) days.

 

Q: Do I need to sign for my order?

Yes, customers will be required to sign for their orders.
As per our delivery service, Australia Post orders are receipted to ensure that you get your delivery and must be accepted by you or your agent when delivered. In the event that no-one is on hand to receive your delivery, a card will be left by the delivery driver advising you to collect from a Post Office nearby.

Q: Do you deliver anywhere in the world?

At this time we only deliver within Australia.
However, if you are residing in Australia and want an item delivered overseas please contact our sales team at sales@daringadultwholesale.com.au, as this may be possible. Applicable freight charges will apply for delivery outside Australia.

 

Q: Do you ship to PO Boxes?

Yes, but to Australian PO Boxes only.

Q: Can I exchange or return items?

If your item is faulty, of course!  However our exchange and returns policy only relates to manufactural faults in the items, and does not cover incorrect choice of items.
For this information, please refer to our Returns & Exchanges page.

 

Q: Can I return faulty items? Is there a warranty?

We understand how stressful faulty items can be, so we offer warranty and replacement services for all our items.

For this information, please refer to our Returns & Exchanges page.

 

Q: How do I return items?

For this information, please refer to our Returns & Exchanges page.

Q: What if I'm finding this website difficult to use?

That’s no problem at all! To place a phone order please contact, Daring Adult Wholesale on 07 3203 0344. Our sales team will be happy to assist you with any inquiry, all the way to processing your order.

 

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